Premium FAQs

See what's included and how to cancel.

What’s included in Couply Premium?

We try to include a generous amount of content in Couply that’s free so you and your partner can see what we are about!

But to unlock the most impact let’s get into the details of Couply premium:

Premium Features
👀
View each question to every quiz in Couply. This allows you both to see another 300+ data points around you and your partner's personality and values
Unlock the entire week’s content without waiting
📔 View each other’s notes in check-ins to understand exactly how each other are feeling and why

Premium Content
🎓
Access to all expert-led Couply courses 
💏 Access to all conversation packs
📰 Access to all personalized premium articles

What are the content topics?
Expert-led Couply Courses topics include: Communication, Sex & Intimacy, Finances, Trust & Honesty, Hopes and Dreams.
✅ Conversation Pack Topics include: Love Styles, Attachment Styles, Moving in Together, Getting Married, Thinking About Starting a Family, Sex & Intimacy and so much more

Who are the experts you’ve worked with? 
We’re building a team of incredible experts and here is a few we’re currently working with: 

Dr. Tara of Luvbites
Dr. Tara’s naked honesty around sex and intimacy keeps things spicy in our sex and intimacy course. Dr. Tara is a sex and relationship expert with 1.3M followers on TikTok. She's a professor of relational and sexual communication at California State University Fullerton (recieved her tenure at the age of 33), an award-winning researcher, a sex and relationship coach at luvbites.co, and the host of Luvbites by Dr. Tara podcast that focuses on sexual wellness and exploration. Her work has been featured in Cosmopolitan, Women’s Health Magazine, Insider, and other media outlets.Her goal is to normalize sex talks and help people live a more passionate life and feel more sexually fulfilled through confidence and communication coaching. Read more about Dr. Tara here.

Dr. Shemena Johnson 
Dr. Shemena is a Licensed Marriage and Family Therapist (LMFT) that has been in private practice in Los Angeles, California for several years. She works with individuals and couples on in-depth, core issues helping them expand their consciousness, heal their wounds and positively transform their lives. Dr. Shemena has contributed to our Communication course in Couply. Read more about Dr. Shemena here.

Dr. Lisa Batten 
Over the course of Dr. Lisa’s career she has worked with world-renown researchers investigating compounds for the treatment of mental health disorders. She has coordinated the first ever trial in Canada investigating ketamine for depression and also served as an editorial manager on scientific journals. She is a trained therapist and offer consultation for meditation scripts and mental health apps. Dr. Lisa has contributes to Couply specifically on how the wiring of our brain impacts our communication style and relationships. 

Couply is constantly improving with many more relationship experts to come. If you’re a formally qualified relationship expert and want to work with us, reach out to us here.

Coming soon… 
✅ More Premium quizzes 
✅ More Premium games
✅ More Expert-led courses

How to cancel your Couply subscription on your iPhone or iPad

Don't you hate it when companies make unsubscribing confusing? Or they use shady tactics to keep you subscribed? Us too! 

1-click unsubscribe: Click here on your mobile device. 

Or

1- Open the Settings App in your Apple device.
2- Tap your name.
3- Tap Subscriptions.
4- Tap the subscription.
5- Tap Cancel Subscription. 
6- You might need to scroll down to find the Cancel Subscription button. If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.

We are always seeking to improve and your feedback is a gift. Let us know why you unsubscribed or what we could have done differently here.

How to cancel your Couply subscription on Google Play


Don't you hate it when companies make unsubscribing confusing? Or they use shady tactics to keep you subscribed? Us too! 

1-click unsubscribe: Click here on your mobile device. 

On your Android device, go to your subscriptions in Google Play.
Select the subscription you want to cancel.
Tap Cancel subscription.
Follow the instructions.

We are always seeking to improve and your feedback is a gift. Let us know why you unsubscribed or what we could have done differently here.

Couply 14 Day No Stress Refund Policy

We have a 14-day no-stress refund offer that applies to our annual memberships bought through Google Play.

Important to note that this only applies to our annual memberships bought through Google Play; if you’re on a monthly membership please see the section in how to cancel your monthly subscription above.

We would love to offer this through Apple as well, but Apple have different policies. This said, we do have a guide to get an Apple refund in most circumstances which is below.

Refund for Annual Google Play Store Customers

If you purchased your subscription on an Android device, in the Google Play Store:
You may request a refund through the Couply team within 14 days from your date of purchase at hello@couply.io.

You must include the following in your request:

Your GPA Google Play receipt 
Your GPA is a long number that begins with GPA will have been sent to the purchaser via your email registered with google. We cannot issue a refund without this GPA number or your GPA receipt. 

Contact us at hello@couply.io if you have any questions!


Refund for Annual Apple App Store Customers

It is possible to get an annual refund if you purchased your subscription on an iOS device, in the AppStore:

Important to note:
Apple do not allow their developers to manage their own subscription refunds. Please read the below very carefully.

Apple refunds can only be issued by the iTunes Support team directly (see iTunes Terms of Service for more information).

Here is how to apply for a refund through Apple.

Click on: https://getsupport.apple.com
Go to:  Billing & Subscriptions
Select:  Subscriptions & Purchases
Select:  Request a refund
Select:  Email Support

Apple will refund customers if: 

Your purchase was accidental i.e. you and your partner didn’t mean to purchase Couply premium.

You made a duplicate purchase i.e. if you and your partner both happened to purchase Couply at exactly the same time.

Couply does not have any say nor control in Apple's refunds, however in our experience they have been pretty excellent about honoring the above really quickly.

We are always seeking to improve and your feedback is a gift. Let us know why you unsubscribed or what we could have done differently here.

Please contact us at hello@couply.io if you have any other questions.